Eric M. Eisenberg is Professor of Communication and Dean of the College of Arts and Sciences at the University of South Florida. Dr. Eisenberg received his doctorate in Organizational Communication from Michigan State University in 1982. He is recipient of the Burlington Foundation award for excellence in teaching and the Ohio University Elizabeth Andersch Award for lifetime contributions to the field of Communication. Dr. Eisenberg has authored over 70 articles, chapters, and books on organizational communication, health communication, and communication theory. His best-selling textbook “Organizational communication: Balancing creativity and constraint” (currently in its sixth edition) received the Academic Textbook Author’s award for the best textbook of the year. His recent work focuses on handoffs in health care and how improved communication can reduce the likelihood of medical mistakes. He is an internationally recognized researcher, teacher, facilitator and consultant specializing in the strategic use of communication to promote positive organizational change.